About Us
YO Fish Tranding INC., established in 2024, is located in Toronto, Ontario, Canada. Situated in the heart of the Toronto area, the company boasts over 4,000 square feet of logistics storage facilities and a showroom, providing convenient logistics support to major local suppliers and customers. In 2025, the company launched an online sales department, successfully transitioning its offline sales operations to the digital platform. Its sales network has now expanded across Canada, including cities such as Vancouver, Calgary, and Montreal. The company maintains deep partnerships with several renowned international aquarium product manufacturers and operates legally in the Canadian market. In early 2026, it was honored to receive authorization from China NETLEA Technology Co., Ltd., becoming the exclusive authorized sales agent in Canada. The company currently offers a wide range of high-quality aquarium products, including filtration systems, aquarium tanks, lighting equipment, fish food, and aquatic plant cultivation media.
Return & Refund Policy
Returns for eligible non-living products must be requested within 14 calendar days of delivery.
To qualify for a discretionary return:
- Products must be unused, unopened, and in their original packaging.
- All accessories, manuals, labels, and components must be included.
- Proof of purchase is required.
- Prior return authorization from YO FISH is mandatory.
Approved change-of-mind returns are subject to a 15% restocking fee. Original shipping charges are non-refundable, and customers are responsible for return shipping costs.
Unauthorized returns may be refused.
The following products are final sale for change-of-mind returns:
- Live fish, shrimp, snails, and other livestock
- Live aquatic plants and tissue culture plants
- Opened or used aquarium equipment
- Opened fertilizers, chemicals, fish food, and aquarium substrates
- Special-order and custom products
- Clearance items specifically marked Final Sale
Final sale restrictions do not override applicable consumer rights.
Live animals and plants are not eligible for ordinary returns.
Customers must report any Dead on Arrival (DOA) claim within 2 hours of the carrier's recorded delivery time.
Claims must include:
- Order number
- Clear photographs or video of the affected livestock
- Photographs of the original packaging
- Images taken before disposal or removal of the affected livestock, where practical
Customers must follow any reasonable claim verification instructions.
Our voluntary DOA guarantee does not cover losses resulting from improper acclimation, unsuitable aquarium conditions, or other post-delivery care issues.
Approved claims may be resolved through replacement, store credit, or refund, as appropriate. Replacement shipping charges may apply to discretionary replacements.
Please contact us within 48 hours of delivery whenever possible if an item arrives damaged, defective, or incorrect.
Include photographs, the order number, and a description of the issue.
We may request additional information or reasonable troubleshooting before determining the appropriate resolution.
Manufacturer warranties may apply to eligible equipment. Nothing in this policy limits remedies required by applicable law.
Approved discretionary refunds will be processed after the returned merchandise has been received and inspected.
Eligible deductions, including disclosed restocking fees, may apply.
Refunds are generally issued to the original payment method. Bank processing times may vary.
Nothing in this policy excludes or restricts any non-waivable rights or remedies available under applicable Canadian federal or provincial law.
Shipping Policy
YO FISH ships eligible aquarium products throughout Canada. Live livestock and aquatic plants are subject to additional shipping requirements.About Us
In-stock dry goods are generally processed within 3–7 business days, excluding weekends and statutory holidays.
Processing estimates are not guaranteed delivery dates.
Livestock, Plant, Special-order items, oversized products, and livestock may require additional preparation time.
Shipping charges are calculated at checkout based on destination, package dimensions, weight, and shipping method.
Additional charges may apply to:
- Oversized aquariums and equipment
- Heavy aquarium substrates
- Remote or difficult-to-service locations
- Temperature-controlled livestock shipments
- Special handling or packaging
Livestock is shipped only when suitable shipping services and conditions are available.
YO FISH may delay live shipments due to:
- Extreme temperatures
- Severe weather
- Carrier service disruptions
- Public holidays
- Animal welfare considerations
Customers must provide an accurate delivery address and arrange to receive time-sensitive live shipments promptly.
We reserve the right to decline a live shipment if safe transportation cannot reasonably be arranged.
Customers are responsible for providing complete and accurate shipping information.
Additional costs caused by customer-provided address errors, refused deliveries, or uncollected shipments may be charged where permitted by law.
Customers should inspect deliveries promptly and retain packaging if damage is suspected.
Please contact us as soon as possible with photographs and order details.
We will investigate with the shipping carrier and provide the remedies required under applicable law.
Certain live animals, plants, and regulated products may be restricted by destination, weather, carrier requirements, or applicable regulations.
YO FISH reserves the right to cancel orders that cannot lawfully or safely be fulfilled, with an appropriate refund.
For shipping inquiries, please contact: Info@yofish.ca
Order Cancellation Policy
YO Fish Trading Inc.Please review your order carefully before completing checkout.
Customers may request cancellation before an order has entered processing, packing, or shipment preparation.
Cancellation requests must be submitted by email with the order number.
Submitting a cancellation request does not automatically cancel an order. Confirmation from YO FISH is required for voluntary cancellations.
Once an order has entered processing, packing, or shipping preparation, cancellation may no longer be possible.
If cancellation is approved after non-refundable preparation costs have been incurred, any applicable charges will be disclosed and handled in accordance with applicable law.
Orders that have already shipped cannot be cancelled through our voluntary cancellation process.
Eligible non-living products may be considered for return under our Return & Refund Policy.
Orders involving live fish, shrimp, aquatic plants, or specially sourced products may become non-cancellable once procurement, livestock reservation, or shipment preparation has begun.
Any voluntary cancellation exception is subject to written approval.
Requests to change products, quantities, delivery addresses, or shipping methods must be submitted before fulfillment.
We cannot guarantee that changes can be accommodated once processing has started.
We may cancel an order due to:
- Inventory unavailability
- Pricing or listing errors
- Payment verification issues
- Shipping restrictions
- Unsafe livestock transportation conditions
If we cancel an order that has not been fulfilled, payments for the cancelled items will be refunded as required by law.
These voluntary cancellation conditions do not restrict cancellation or refund rights provided by applicable consumer protection legislation.
Where a customer exercises a statutory cancellation right, no discretionary cancellation or restocking fee will be imposed contrary to applicable law.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
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