Due to time-sensitive processes involved with order transmittal to suppliers and preparations to fulfill orders, once the order is submitted, we are unable to accept requests for order cancellations or changes. In the case of an emergency, please contact us by phone or chat at your earliest convenience. We are unable to make any guarantee, however, we will verify the status of your order and inform you accordingly.

Unless specified on the product page, we are unable to guarantee gender. Many specimens are in their juvenile state and it is difficult or nearly impossible to determine sex. To increase the chances of receiving a male and a female, we recommend ordering 4 or more of the same specimen.

Yes. We offer wholesale prices to large order or aquarium stores with a valid business license and reseller’s permit. Email info@yofish.ca to request a stock list and pricing.

Thank you for your recent order with LiveAquaria®. The health and welfare of your aquatic life is our first concern. When inclement or severe weather may affect safe delivery of your order, we take immediate action. We are rescheduling your shipment to protect your aquatic life from possible delays.

Your aquatic life will ship as soon as weather conditions improve. You will receive an email confirmation the evening your order is shipped. If you are unable to receive your order or need to reschedule delivery for a specific day, please contact LiveAquaria at 1-800-334-3699.

We go to great lengths to ensure your aquatic life order arrives at your doorstep in the best possible condition to ensure your success in the hobby. Thank you for your understanding and sincerely apologize for the inconvenience. If you need further assistance, please contact us and we will be happy to answer any questions you may have.

Please refer to your order confirmation email. The provided shipping information includes the day your order is scheduled to ship. On the evening your order ships, you will receive an email containing shipment information and order tracking details, allowing you to make proper arrangements so you are available to receive your delivery. Please note, order tracking data may not be available until adequate en route scans have occurred.

Orders are processed within 1-3 business days. We ship livestock every Monday of the week as long as the weekend does not interfere with the shipping process. 

Yes. Some dry goods we do ship all over the world. The Livestock only ships across Canada-Wide. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.